Boater FAQs

• I submitted a job, but I don’t have any quotes yet. Did I do something wrong?
• Are Pros on your website vetted & insured?
• What do I do if a pro asks me to pay them outside Boat Planet?
• Is Boat Planet free to use?
• When can I expect to receive quotes from Pros?
• How do I pay a pro on Boat Planet?
• Is my payment secure until the job is complete?
• I’ve got a hard deadline. Are these pros held to any contract to get my boat serviced by a specified time?
• Can I just get a ballpark quote without booking a job?
• How do I cancel a job that I had booked with a pro?
• Can I request a quote from only one business?
• How do I communicate with the pro?
• What if something goes wrong with the pro I selected?
• What happens if the pro I selected cancels the job?
• How do I contact Boat Planet Customer Support?
• How do I resolve a dispute with a Pro?
• Does Boat Planet offer financing for my project?
• How do I know what pro to select?
• How do I get the Boat Planet app?
• What type of payments do you accept?
• Is my personal information safe on Boat Planet?
• Can I request quotes and then select a pro outside of Boat Planet?
• Am I going to receive dozens of calls from pros after submitting a job request?
• Do I have to communicate with Pros using Boat Planet messaging?
• How do I suggest features I would like to see added to Boat Planet?
• How do I refer a pro I used in the past to be added to Boat Planet?
• Do I provide a deposit to the pro to start my job?
• Why am I receiving a second quote?
• Will I receive more than one quote for my job?
• I forgot my password
• I never created a password
• I want to use a pro that is not on Boat Planet.
• How can I change my profile information?
• What’s the process of removing something that violates community guidelines?
• Can I edit or remove my comments or reviews?
• I think one of my comments was removed unfairly. Who can I talk to about this?
• How do I delete my account?
• Does Boat Planet share my personal information and if so, how is it used?